Support

FAQ 6

• SGC 120/121 420/421 mk1 Smart flash Guide
• SGC 120 / 420 MK2 smart flash guide
• Actualización firmware AGC-4, GPC, GPU, PPM. SPANISH
• PT_BR SGC Videos
• Auslesen der Log Dateien DEIF AGC-3, AGC-4, GPC-3, PPU-3, ML-2

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General 3

• What are default DEIF Controller Passwords for different level access ?
• How to Update firmware on ML-300 (PPM300, PPU300, GPU300)
• ACM3.2 - Calculating differential and restraint current levels

General 33

• AGC4 MKII Measurement card replacement
• Upgrade der Optionen für folgende DEIF-Produkte ML2, AGC 150, AGC 200
• What is the Procedure for sending faulty equipment to DEIF Denmark ?
• What are default DEIF Controller Passwords for different level access ?
• Rücksetzen des kWh Timers DEIF (GPC & GPU-3, AGC-3, AGC-4, AGC-4 MKII, PPU-3, PPM-3)

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AGC-4 11

• How to wire & do the parameter setup for J1939 engine communication ?
• Is it possible to achieve analogue load share between Cummins PCC 3.3 and AGC-4?
• How to wire & parameterize analogue load share ?
• Is it possible to achieve analogue load sharing between Cummins PCC 3100 and AGC-3/4 ?
• AGC-4 and AGC 150 driver issue fix

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AGC 200 5

• How to configure & setup Beckhoff external I/O modules ?
• How to wire and set up synchronization + load share between PCC 3100 and AGC 242 ?
• Optionen freischalten/ Upgrade option for DEIF units
• How to get the AGC 200 Application Software?
• I’m facing Counters Reset issue - what is the rate of saving counters data in AGC-200

PPM-3 1

• What is the maximum number of units in a PPM-3 system ?

Utility Software 3 5

• How do I create a batch file using the USW?
• How to change operation modes from Utility software?
• How can I use Trend function in USW to monitor live current readings ?
• How to configure/map Modbus & Profibus addresses used in my SCADA system ?
• How to flash controller when stuck in boot mode?

Communication 10

• CAN alarm/issues: Any DG missing / Any Mains missing/Any BTB missing
• What is the requirements in regards to CAN communication ?
• How to calculate a decimal number 16-bit value from two 8-bit values ?
• How to connect PC to device using a USB to serial RS232 converter ?
• How to connect PC to device using a USB to serial RS485 converter ?

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WSDI-2 1

• How to setup true wind measurement using WSDI-2 interfacing with NMEA converter ?

WSS 3

• Safety distance to radar
• Wind direction error
• Logging from The WSS (fault finding)

RT-2 1

• Rudder angle transmitter is giving erratic signal - how to troubleshoot ?

XDI 4

• Updating Library in XDI
• How to check NMEA sentence in XDI-N?
• HAS SAT for Wind measure system
• Guide on how to Adjust Critical band on a rudder indicator XDI.

Retrofit of existing DEIF wind systems 1

• Retrofit of existing DEIF wind systems

MIC-2 MKII 3

• Where can I find the MIC-2 MKII Profi-Bus GSD-file?
• Why do I get an error when connecting to my MIC-2 MKII?
• Connecting to a MIC-2 MKII with a WEB2 Module

MIB 8000 1

• Why do I get an error when connecting to my MIB 8000C?

Setup 6

• How to setup a FX30, and connect it to insight.
• How to setup a EX703 TCP/IP, and get it connected to insight?
• How to add new controller
• How use the User menu / add user / add role / add team
• Antenna dimensions

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Debug 6

• FX30: Randomly loosing connection but it reconnects after some time:
• FX30: Data session is disconnected
• Open SSl error / a TLS error occurred
• Log from working Ex703 Unit
• How to open the log on Ex703. before 1.2.0.0

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Ticket flow chart 0

Shared files 0

Deleted files 0

HMI 3

• BSP auto-update using USB key
• BSP Installation
• How to update project with updatePackage

PC Runtime 1

• Workaround - Print Graphical report

Hardware/Software compatibility 5

• AGI SW pack v. 4.0.x or older
• AGI SW pack v. 4.5.x or newer
• AGI 400 BSP v. 1.0.x
• AGI 400 BSP v. 1.3.x & 3.1.x
• AGI 400 M/MHB BSP v. 1.3.x & 3.1.x

AGI Creator 3

• Installation failure
• How to divide and show groups of alarms in different active alarm widgets
• How to Update your OLD Program to work on a new AGI.

MVR 200 1

• MVR Common Commissioning Problems

MVR 250 1

• MVR Common Commissioning Problems

Delomatic-3 2

• Delomatic-3 How to find project number
• EOL Notice

General 2

• Open backups from iE250/350 in PICUS
• Meaning of the letter in the SW.

iE-250 Marine 2

• Guide to get missing CAN protocols to appear
• How to Factory reset a IE-250

iE-250 PLC 3

• Setting up iE-250 I/O´s in Codesys
• How To setup WebVisu in an iE-250 PLC
• How to setup the iE250 buttons in Webvisu